Do you ship internationally?
YES. WE SHIP **MOST** OF OUR PRODUCTS INTERNATIONALLY
Key word being MOST. We do not ship candles or anything associated with our Home Fragrances (burners, wax melts, candles, etc). This is temporary whilst we discuss insurance and the best way to ship overseas.
IF YOU MAKE AN INTERNATIONAL ORDER AND INCLUDE A CANDLE, THE PRODUCT WILL BE IMMEDIATELY REFUNDED, AND IF WE CAN, WE WILL FULFILL THE REMAINDER OF YOUR ORDER.
Thanks for understanding right now. Our business is only run by 2 people, so we are taking this one step at a time whilst we figure everything out. Thanks!
Why has my room spray separated?
Our room sprays contain the most natural products we can get our hands on, so we can make sure they're as safe and as a la naturale as they can be. We suggest you shake your room sprays well before each use, as they can seperate slightly whilst they're sitting on a shelf.
Why does my candle look like this after burning?
The rough, bumpy tops after burning a candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a common feature of soy wax, and not a sign of anything done incorrectly. At Albi Arts, we use all-natural Soy Wax. This ensures that our candles are not omitting harmful and toxic fumes, by being paraffin free. Therefore, sometimes, our candles can look a bit different when cooling. This does not affect the performance of the candle at all, so please do not stress.
ps. Our candle glitter is eco friendly!
My candle has been sweating... what do I do?
Candle sweat is actually super normal with the type of wax we use. We use a soy wax in candles, which means that sometimes this will happen. But it also means that our candles do not contain any harmful chemicals. It's okay that your candle might be sweating, or discolours, or that it gets bumpy after it re-solidifies. It won't affect the way your candle burns.
Do you use eco-friendly packaging?
Where we have been able to convert our packaging to ECO-friendly options, we have. Our tissue paper, our 'cellophane' bags for our magnets and some of our prints as well. We reuse a lot of packaging that we receive in our own orders to make sure we're ordering a lot less manufactured plastics and much more. We're open to suggestions on how we can improve further, and we love to hear from you about new and innovative ways to make sure Albi Arts is as sustainable as can be.
In saying this, please recycle and reuse as much of our packaging as possible when you receive your order. We would really appreciate your help in assisting us reduce our waste.
How come my shirt came before/after the other parts of my order?
We work with Imprint Merchandise in Sydney and OGO Merchandise in Melbourne to produce our shirts, long sleeves, crop tops and all apparel we produce. Fortunately, this allows us to have such a large and exciting and ever-changing range of clothing without making much of an impact on the environment by printing beyond our needs. What this does mean, however, is that our orders will deliver to you in 2 (or more) seperate packages. We're really sorry for any inconvenience this causes!
How come my Apparel order is taking so long to get to me???
Please be aware that because we work with another company to produce our products, it takes a few extra business days to produce your order. Every item is printed on demand, adding extra time. Each item is made with love and care - so please bear this in mind when making your orders, and allow for the extra time needed to produce the items for you. Thank you for your patience.
What are your shipping times?
Processing times can take up to 3-5 business days. Due to COVID, sometimes our suppliers run behind and there are some issues. We will contact you if your wait time is looking to be too long, however, to work something out. Orders are not shipped on weekends - and they are only processed through the week on business days. Once an order has shipped, an email will be sent with the tracking information. Orders with apparel may take longer. Orders with custom products will take longer. We are only a team of two people, with only one of us working full time.